Clear information about returns, refunds and order assistance.
At Dentoury, we want you to have a positive shopping experience. If your order arrives damaged, defective or incorrect, please contact our support team so we can review your concern.
If you receive a damaged, incorrect or defective product, contact our support team as soon as possible. Please provide your order number and clear photographs of the product and packaging, where applicable.
Refund requests will be reviewed based on the order details and applicable return conditions. Once approved, refunds will be processed according to the applicable payment provider's processing timelines.
Please keep the original packaging and product until your request has been reviewed. Our support team will guide you through the next steps after checking your complaint.
When contacting us, include your order number, registered contact details and a brief description of the issue to help us assist you.
Our team can help you with return and refund enquiries.
Please refer to the applicable terms and conditions for your order. This page describes the general support process and does not establish a specific refund eligibility period.
